At Elevitize, we are proud to offer our customers FREE shipping on all orders!
Order Processing Times
Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched once it is handed off to our shipping carrier and is in transit to your address. During peak times or holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time refers to the transit time after your order has been dispatched to the carrier. Delivery times vary depending on your location:
🌎 United States: 5-10 business days
🌍 Canada: 7-12 business days
🌏 International: 10-20 business days
Please note that during peak seasons or holidays, shipping carriers may experience delays outside of our control. Additionally, international orders may face unexpected customs delays, which could extend the delivery timeframe.
Order Changes and Accurate Shipping Details
It is the customer’s responsibility to ensure that shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate details may result in processing delays or order cancellations.
If you notice an error in your shipping information, please email us at contact@elevitizee.com within 24 hours of placing your order. While we will do our best to accommodate any changes, we cannot guarantee modifications after this time. For system-detected address issues, we will email you within 3 business days to verify details. If no response is received, we reserve the right to cancel the order.
Delayed Delivery
At Elevitize, we understand the importance of receiving your order quickly and work hard to ship orders as promptly as possible. However, unforeseen delays may occur due to:
- Severe weather conditions or transportation disruptions.
- Customs clearance (for international orders).
- Product availability or payment processing issues.
While we cannot guarantee exact delivery dates, we will always keep you updated on the status of your order and assist in resolving any issues. Please note that Elevitize is not liable for delays caused by external factors beyond our control.
Lost or Stolen Packages
If your package is lost or stolen, please contact us at contact@elevitizee.com so we can assist you. While we will work with the courier to resolve the issue, we recommend that you file a claim with the courier directly.
Please note that Elevitize is not responsible for lost or stolen packages once they have been handed off to the courier. However, we will make every effort to assist you, including contacting the courier and following up on claims. In some cases, we may offer a replacement, depending on the situation.
Shipping Policy Changes
Elevitize reserves the right to modify or update this Shipping Policy at any time without prior notice. By purchasing and using Elevitize products, you accept the terms outlined in this Shipping Policy, including any modifications.
If you have any questions or concerns, please contact us at contact@elevitizee.com. Thank you for choosing Elevitize for your foot care needs!